Shipping Policy — NEJoye

Last updated: July 2026

Thank you for choosing NEJoye. This Shipping Policy outlines how we process and deliver your outdoor power station order. By placing an order, you agree to the terms below.

1. Order Processing

Stage	Timeline
Order confirmation	Immediate (auto-email upon checkout)
Processing & quality check	1–2 business days
Handover to carrier	Within 2 business days of payment confirmation

● Orders placed after 2:00 PM (EST) or on weekends/holidays begin processing the next business day.

● During peak seasons (Black Friday, holiday sales), processing may extend to 3 business days. We will notify you of any significant delays.

2. Shipping Methods & Delivery Estimates

Outdoor power stations contain lithium batteries and are classified as Class 9 dangerous goods under transport regulations. We ship via certified carriers only to ensure full compliance and safety.

Region	Carrier	Estimated Delivery	Cost
Continental US (48 states)	FedEx Ground / UPS Ground	7–10 business days	Free on orders $500+
Alaska, Hawaii, Puerto Rico	USPS Priority or FedEx	12–15 business days	Calculated at checkout
Canada	FedEx International / UPS Standard	10–14 business days	Calculated at checkout
Europe (select countries)	DHL Express / FedEx International	8–12 business days	Calculated at checkout
Rest of World	Please contact us	—	—

Note: Delivery estimates begin from the date the carrier receives the package, not the order date.

3. Lithium Battery Shipping Restrictions

Due to UN 38.3 and IATA/IMDG dangerous goods regulations:

●Air shipping is not available for units with battery capacity ≥ 100 Wh. These orders are shipped via ground or sea freight only.

● Some remote islands, military addresses (APO/FPO), and restricted regions cannot receive lithium battery shipments. If your address falls under a restricted zone, we will contact you for alternatives or a full refund.

● All NEJoye power stations are UN 38.3 certified and shipped with compliant DG documentation.

4. Shipping Rates

Order Subtotal	Continental US	Canada	Europe
Under $199	From $19.99	From $34.99	From $49.99
$199-$799	Free	From $29.99	From $39.99
$800+	Free	Calculated at checkout	Calculated at checkout

Exact shipping costs are calculated at checkout based on weight, dimensions, and destination. You will see the final cost before completing your payment.

5. Order Tracking

● Once your order ships, you will receive a confirmation email with a tracking number.

● Track your order anytime via the carrier's website or through our Order Tracking Page.

● Tracking information may take 24–48 hours to update after the initial scan.

6. International Orders — Customs & Duties

For shipments outside the United States:

● The recipient is the importer of record and is responsible for all customs duties, import taxes, VAT/GST, brokerage fees, and any other charges imposed by the destination country.

● NEJoye is not responsible for delays caused by customs clearance.

● We do not mark orders as "gifts" or understate the declared value — doing so violates international trade law.

● If a package is refused at customs and returned, the customer is responsible for return shipping costs and any applicable restocking fee.

7. Damaged, Lost, or Stolen Packages

Damaged on arrival:

● Inspect your package immediately upon delivery. If the product or packaging shows visible damage, document it with photos and contact us within 48 hours at joyer0331@gmail.com.We will file a claim and arrange a replacement or refund.

Lost in transit:

● If tracking shows no movement for 7+ business days, contact us. We will investigate with the carrier and reship or refund if the package is confirmed lost.

Stolen after delivery:

● NEJoye is not responsible for packages marked "Delivered" by the carrier. If you are concerned about porch theft, we recommend using a secure delivery address or requesting signature confirmation (contact us before placing your order).

8. Address Accuracy

Please double-check your shipping address at checkout. NEJoye is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

● If an error is caught before shipment, contact us immediately and we will correct it.

● If a package is returned due to an incorrect address, the customer will be charged for re-shipping.

9. Contact Us

For any shipping questions, order updates, or special delivery requests:

Email: joyer0331@gmail.com

Response time: Within 1 business day

NEJoye reserves the right to update this Shipping Policy at any time. Changes take effect immediately upon posting to this page.