Warranty & Product Registration
Register your power station, inverter, or solar gear to activate comprehensive official warranty coverage and expedite customer support.
Official Warranty Coverage Standards
🔋 Portable Power Stations
5-Year Unit Warranty covering main electronics, inverters, and motherboard.
3-Year Battery Cell Warranty covering internal battery packs (D, P, F, X Series).
⚡ Pure Sine Wave Inverters
1-Year Full Warranty covering pure sine wave power inverters against manufacturing defects and component failures under standard operating conditions.
☀️ Solar Panels & Accessories
1-Year Limited Warranty covering foldable monocrystalline solar panels, camping lights, showers, and accessories. 30-Day returns for unopened items.
Register Your Product
Please complete the form below to link your product serial number to your customer profile.
Need to File a Warranty Claim or Request Tech Support?
Email our direct service desk at sales@nejoye.com with your Serial Number, Order ID, and a brief description of the issue.
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM US Standard Time. Rapid replacement parts and repair assistance provided.